These are operators who know their job and have the answers that are needed. They never lose their patience when thousands of customers ask them the same questions and they continue to transmit the corporate identity via the tone of the response, and even their appearance.... They work 365 days a year and never sleep. This is what K-Humans are.
Their goal is to make more friendly and effective the relation between users and automatic systems, to allow companies that adopt them to dialogue with customers, prospects and employees.
The Virtual Assistants are a technological dream that has existed for at least twenty years and that it has been possible to make come true only recently. These VAs (virtual assistants) are the result of the application of Expert Decision Systems (Artificial Intelligence) to the extensive Knowledge Base – initially – of the company’s contact centre and – progressively – to those of leisure and entertainment content. Everything brought together then with a groundbreaking Graphics Engine that generates and animates a virtual person allowing it to speak and – above all – to understand and interpret the spoken or written questions it is posed by its human interlocutor with a function defined as HumanLike interaction.
In addition to these characteristics, K-humans produced by Kallideas are provided with particular software - called BRAIN - which gives K-humans a specific ability to interact in a connotative, emotive way. The systems are capable of understanding whether the human interlocutor is having difficulty in understanding the processes that he is asking to manage and if so to then adopt a more instructive approach. Or – for example- to realise that an expert user, on the other hand, is in a hurry and so to avoid suggesting the compilation of the customer satisfaction survey this time!
K-humans can undertake any company “role”: cashier, customer service desk assistant or consultant in a bank, or information point of any kind, in distance learning, at the appointments’ centre of a hospital, at the check-in desk in an airport or in a call centre.
K-humans help customers:
- Search for information
- Express their requirements
- Interact with other automatic systems (for example, bookings, web portals etc…)
K-humans interact with customers using:
- Voice (telephone, web, information kiosks…)
- Text messages
- Gestures
- Video and pictures
To learn more and for a live demo, contact us
