A complete and innovative redesign of the interface towards customers through self help. Leveraging and boosting the existing technological assets, Kallideas is supporting Cartasi in the introduction of innovations to enhance customers experience, reduce customer service management costs and introduce new services.

The replacement of DTMF with voice recognition for phone self service is the first step towards the introduction of a Virtual Assistant able to interact naturally and through all channels, to give informations using innovative logics to access data, and to guide customers to the resolution of their issues.

Read more on Genesy's Blog "Better Interactions" => AVATARS: the future of customer service

During Vocal Expo in Paris, the jury of the "Voice Application Trophy" award its special prize to the innovation presented by Cartasi, based upon Kallideas' Virtual Assistant.

We are very proud to have been chosen within 24 international projects for the innovative characteristics of the Virtual Assistant, confirming the potential of our solution. The main advantages recognized to the project, integrated for Cartasi with Genesys Voice Platform, are related to the opportunity of increasing service level and quality, offering to customers appropriate and consistent answers thanks to a virtual agent available 24/7.

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